TMS selection
TMS selection at a mid-sized logistics service provider
Within a logistics organization, there was a need to replace the existing Transport Management System.
The current system was outdated and no longer adequately supported the desired processes, management information, and future developments. There was a need for independent project support to ensure a thorough and well-supported selection process.
Objective
The objective of the project was to determine which TMS best fits the organization. The focus was on:
- Supporting core transport processes
- Improving productivity and reducing manual work
- Availability of management information and KPIs
- Future-proofing and integration with existing systems
The scope included validating a preferred solution against alternative systems.
Approach
The project was set up as a structured selection process, including:
- Completion and validation of operational requirements and needs
- Analysis of existing functionality and system integrations (gap analysis)
- Supplier demonstrations based on company-specific business cases
- Site visits to existing users
- Objective evaluation using a selection model
- Management and strategic alignment session with the supplier
- Cost insight through a Total Cost of Ownership (TCO) analysis
Result
- A validated and broadly supported set of functional requirements and needs
- Insight into differences between systems and the required adjustments
- An objectively substantiated supplier selection
- Transparency in investment and maintenance costs
This formed a solid foundation for a follow-up project focused on implementation and further professionalization of transport processes.