Warehouse & Customer Solutions
Improving control and professionalizing warehouse processes for a major client
The objective of this project was to improve the control and professionalism of the warehouse operation during peak season.
Key focus areas included enhancing adherence to customer and capacity agreements, strengthening control over supply chain processes, and better supporting the growth of a strategic client.
By introducing greater structure and operational discipline, a solid foundation was established for improved scalability and continuity.
Key Findings
The season ran significantly more smoothly than in the previous year, despite higher order volumes. This was partly driven by a clear improvement in the quality and timeliness of order information from the client, resulting in fewer operational disruptions.
In addition, average order size decreased and the labeling percentage was lower compared to the previous season, reducing the overall complexity of the operation. The deliberate choice to maintain a higher staffing level contributed to operational stability and risk mitigation, although it did lead to higher costs.
A key bottleneck remained the impact of inbound peaks, driven by container availability, which placed pressure on available warehouse capacity. At the same time, the project-based approach brought greater structure, improved communication, and increased engagement and motivation within the team.
To sustain and further build on these improvements, it is recommended to continue working in a structured, project-based way beyond the peak season. Establishing fixed KPIs and shared performance indicators between the warehouse and the client will enhance transparency and control.
Further improvement opportunities include basing forecasts on logistics volumes rather than financial data, as well as strengthening ownership within the supply chain and ensuring timely escalation of high-impact issues.
Finally, it is recommended to further professionalize processes related to inbound control, labeling, claims handling, and the onboarding of temporary staff. Increased management involvement in decisions with significant supply chain impact will be essential to ensure a future-proof and scalable operation.
Results
Greater control over processes during peak season and fewer incidents compared to the previous year.
Improved collaboration and communication between the warehouse, the client, and management.
Initial steps taken in KPI measurement and structured performance management.
Clear insight into the remaining areas for improvement and the need for a follow-up phase.
The project delivered measurable improvements compared to the previous season and laid a solid foundation for further professionalization and supply chain collaboration.